Delivery Policy
Effective Date: January 17, 2025
At Goldenspherre, we are committed to ensuring that your orders are processed and delivered promptly and securely. This Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from us.
1. Delivery Coverage
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- Domestic Shipping: We provide shipping across all states in the United States.
- International Shipping: Goldenspherre also delivers to select countries worldwide. Additional shipping charges and delivery times may apply for international orders.
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2. Order Processing Time
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- Orders are typically processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
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3. Shipping Methods
We offer a variety of shipping methods to suit your needs, including:
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- Standard Shipping: Estimated delivery within 5–7 business days for domestic orders.
- Expedited Shipping: Estimated delivery within 2–3 business days for domestic orders.
- International Shipping: Delivery times vary based on the destination and selected shipping option.
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4. Shipping Fees
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- Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order.
- Promotional free shipping may be available for orders exceeding a certain amount, as advertised on our website.
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5. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your delivery in real time.
6. Delivery Timeframes
While we strive to meet the estimated delivery timeframes, delays may occur due to unforeseen circumstances such as:
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- Weather conditions
- Carrier issues
- Customs processing for international shipments
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Goldenspherre is not responsible for delays caused by these external factors, but we will assist in resolving any delivery issues promptly.
7. Delivery Address
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- Please ensure that the delivery address provided is accurate and complete.
- Goldenspherre is not liable for delays or failed deliveries resulting from incorrect or incomplete address information.
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8. Failed Deliveries and Reshipment
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- If a delivery attempt fails due to customer unavailability or incorrect address, the order may be returned to us. In such cases, reshipping fees may apply.
- Customers are encouraged to track their orders and ensure availability for receiving the package.
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9. Damaged or Missing Items
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- If your order arrives damaged or with missing items, please contact us immediately at contact@goldenspherre.com or call us at (231) 269-3058.
- We may require photos of the damaged items and packaging to facilitate a replacement or refund.
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10. Customer Support
Goldenspherre is dedicated to providing excellent service. If you have any questions or concerns about your delivery, feel free to reach out to us:
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- Address: 683 Bynum Ct, Oakley, California (CA), 94561
- Phone: (231) 269-3058
- Email: contact@goldenspherre.com
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