Sales Policy 

Effective Date: January 17, 2025

At Goldenspherre, we are dedicated to providing exceptional products and services while ensuring a seamless shopping experience for our customers. This Sales Policy outlines the terms and conditions governing the purchase, payment, shipping, and returns of our products.

1. General Terms

By placing an order with Goldenspherre, you agree to abide by the terms outlined in this Sales Policy. These terms are designed to ensure clarity, fairness, and transparency in all transactions.

2. Pricing and Payment

  • Pricing: All prices displayed on our website or promotional materials are in USD and are subject to change without prior notice. Prices include applicable taxes unless stated otherwise.
  • Payment Methods: Goldenspherre accepts major credit cards, debit cards, and other secure payment methods. Full payment must be received at the time of purchase.
  • Secure Transactions: We utilize encrypted payment gateways to protect your financial information and ensure secure transactions.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive a confirmation email detailing your purchase.
  • Order Changes: Customers may request changes to their orders within 24 hours of purchase by contacting us at (231) 269-3058 or emailing contact@goldenspherre.com.
  • Order Cancellations: Orders may be canceled before they are processed for shipping. Once shipped, cancellations are no longer possible.

4. Shipping Policy

  • Shipping Locations: Goldenspherre ships products domestically and internationally. Additional fees may apply for international shipping.
  • Shipping Times: Orders are typically processed within 2–3 business days. Delivery times depend on the shipping method selected at checkout.
  • Shipping Costs: Shipping fees are calculated based on the weight, size, and destination of your order. Free shipping may be available for orders exceeding a specified amount, as advertised.
  • Tracking Information: Once your order is shipped, you will receive tracking details to monitor its status.

5. Returns and Refunds

  • Eligibility for Returns: Products must be returned within 30 days of receipt in their original condition and packaging.
  • Non-Returnable Items: Certain items, such as customized or clearance products, may not be eligible for returns.
  • Refund Process: Refunds will be processed within 7–10 business days after receiving and inspecting the returned items. The refund will be credited to the original payment method.
  • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a Goldenspherre error or defective product.

6. Warranty and Product Quality

Goldenspherre stands behind the quality of its products. In the unlikely event of defects, please contact us immediately for a resolution. We offer warranties on select products, as specified in their descriptions.

7. Customer Support

At Goldenspherre, customer satisfaction is our priority. Our support team is available to assist with inquiries, order updates, and troubleshooting. Contact us through the following channels: