Refund And Return Policy 

Effective Date: January 17, 2025

At Goldenspherre, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process to ensure your shopping experience remains positive and worry-free. Please review our Return Policy below for details on eligibility and steps to initiate a return.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Timeframe: Returns must be initiated within 30 days of the delivery date.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

Non-Returnable Items:
The following items are not eligible for return:

  • Gift cards.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Customized or personalized products.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at:
    • Email: contact@goldenspherre.com
    • Phone: (231) 269-3058
      Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  2. Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if eligible.
  3. Shipping: Pack the items securely and include the RMA number inside the package. Ship the return to:
    Goldenspherre Returns Department
    683 Bynum Ct, Oakley, California (CA), 94561
    Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

Once we receive your returned item(s) and inspect them, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note:

  • Shipping fees are non-refundable.
  • If the return is due to a defect or error on our part, we will refund the shipping costs.

4. Exchanges

If you wish to exchange an item, please contact us to ensure availability. Follow the return process to return the original item, and we will assist you in placing a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. Contact us with photos of the item and a description of the issue, and we will provide a replacement or refund as appropriate.

6. Contact Information

For any questions or concerns about our Return Policy, please reach out to us: